DELIVERY & RETURNS

Standard UK Delivery £3.50- Standard delivery will take 3-10 working days for all UK mainland postcodes.

All orders placed after 3pm on Fridays will be dispatched on Monday excluding bank holidays.

Please note UGLY PANTS is not responsible for any delays caused by couriers. These may happen from time to time and can occur in peak volume periods.

Australia Standard Delivery- £22- Standard delivery will take 5-10 working days.

All orders placed after 3pm on Fridays will be dispatched on Monday excluding bank holidays.

Please note UGLY PANTS is not responsible for any delays caused by couriers. These may happen from time to time and can occur in peak volume periods.

All international deliveries may be subject to custom charges or duties. We advise you to check with your local customs office for costing predictions, as UGLY PANTS is not responsible for this payment

At Ugly Pants, we strive to ensure your complete satisfaction with our products. However,
due to the nature of our intimate apparel, we must uphold certain policies regarding returns
and refunds.

Please note that, except in cases of faulty items, our products are non-returnable once they
have been opened or used. We believe in providing a hygienic and safe experience for all
our customers, and this policy helps us maintain those standards.

In the unlikely event that you receive a faulty item, please contact our Ugly Pants team at
help@uglypants.com immediately, providing your order number, details of the issue, and
photographic evidence if possible. We will work swiftly to resolve the issue and ensure your
satisfaction.

While we strive to deliver your order in perfect condition, we understand that accidents can
happen during transit. If your parcel arrives damaged, please photograph the package and
its contents upon receipt, and promptly notify us so that we can assist you in resolving the
matter.
We kindly ask that you do not send any products back to us without prior arrangement. Any
unexpected returns received may be returned to sender.
Thank you for your understanding and cooperation. If you have any questions or concerns
regarding our returns policy, please don't hesitate to contact us.